Everyone talks about innovation today - we live and breathe innovation!
Everyone talks about innovation today - we live and breathe innovation!
We’re the Smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with delivery, helping business units align efforts, make smarter decisions, and scale what works across the enterprise. With more than 20 years of experience, a team of over 160 employees, and expert consulting, HYPE enables organizations to make innovation systematic, inclusive, and outcome-driven—reducing costs, driving growth, and building resilience in a constantly changing world.
Now, we’re expanding our North American team and are looking for a
Customer Success Manager / Account Manager (m/f/d)
to own strategic client relationships and help deliver measurable impact through innovation.
Your responsibilities
As a Customer Success Manager at HYPE, you will manage a portfolio of enterprise customers across North America. You’ll serve as a trusted advisor to innovation leaders, guiding them in maximizing the value of our software and services. You’ll be responsible for relationship management, renewal ownership, and identifying growth opportunities within your accounts.
This is a high-impact role for someone who enjoys strategic thinking, thrives in client-facing environments, and is passionate about long-term customer success.
- Manage a portfolio of enterprise accounts, ensuring high customer satisfaction and platform adoption
- Build deep, long-lasting relationships with key decision-makers and stakeholders
- Lead onboarding and support clients through the full lifecycle of their innovation program
- Own contract renewals and support expansion efforts in collaboration with Sales and Product teams
- Serve as the voice of your customers internally—bringing feedback to Product, Marketing, and Leadership
- Organize regular business reviews (online and on-site) to demonstrate value and align on goals
- Represent HYPE at client events, trade shows, and innovation conferences
- Maintain accurate reporting on client health, renewals, and account growth
Your profile
- 3 to 5+ years of experience in Customer Success, Account Management, or SaaS consulting, preferably with enterprise B2B clients
- Solid understanding of SaaS dynamics, client lifecycle management, and commercial KPIs (retention, expansion, churn)
- Experience managing multiple client relationships simultaneously while maintaining a high standard of service
- Strong communication and presentation skills with a client-first mindset
- Proficiency in CRM tools (HubSpot, Salesforce, or MS Dynamics) and Microsoft Office suite
- Fluent in English (written and spoken); French is a plus
- Willingness to travel up to 25% across North America
- Ideally, experience in working with innovation, strategy, or transformation teams within a corporate setting
- Familiarity with innovation management practices – such as the ISO 56000 series or open innovation principles – would be a plus
- A background in consulting, project management, or enterprise software implementation is desirable
Why HYPE?
Make an Impact: Help companies shape their future by driving innovation programs that matter
Strong Start: Onboard with expert support and learn from a global team of experienced professionals
Work-Life Flexibility: 20 days’ vacation, and flexible work schedules
Career Growth: Ongoing development and clear pathways to expand your role
Collaborative culture: A supportive, inclusive, and international team environment
Purpose-Driven Work: Be part of something bigger—accelerating innovation for a better world
What Success Looks Like
You are the kind of person who thrives on building meaningful relationships and helping clients achieve real outcomes. You balance strategic thinking with attention to detail, are proactive in problem-solving, and take pride in being a trusted partner to your clients.
