Customer Success
We serve different kinds of customers in different kinds of relationships. Some prefer working closely with a partner, whereas others might simply want the best tool for the job. Either way, what matters is the outcome they need. Even if that means we have to object to a desire we know will stifle or prevent future success. This is the basis for how we design and build our software and the services we offer.
Growth mindset
We strive for personal and professional growth. We want to be better tomorrow than we are today, as that’s what innovation ultimately is. Just because something worked in the past doesn’t mean there wouldn’t be a better way. That means we actively look for new ways to conduct our job, we pivot and change, and we do not just work around tough challenges.
Empathy
At HYPE, we are curious and empathetic. We are eager to learn how others think and feel. We value people as human beings and support life outside of work. We understand that people have unique needs, feel differently, and have different perspectives on the same facts. We embrace this diversity as a strength and seek inclusion. The trust born from this helps us move beyond compromise and find solutions that add value and respect everyone involved. This is a core ingredient of innovation.
Sustainability
Sustainability rests on three equally important pillars: People, planet, and profit. We want to build a business that stands the test of time and creates a positive impact for everyone around us. To achieve this and grow our long-term impact, we need to make a reasonable profit, but that’s a means to an end, not the ultimate goal. More importantly, we can’t be satisfied with the status quo but must keep innovating towards a better tomorrow, step-by-step.
What we do
At HYPE, we produce software to help idea and innovation managers collect and manage ideas, vet them, and turn them into concepts with business cases to get them ready for prototyping and implementation. However, innovation management today is still not easy, despite what some people may want you to believe.
Plugging in a piece of software just won’t cut it. That's why we have a strong consulting team with several years of practical innovation project experience, among them former innovation managers. We take our clients by the hand and help them reach their individual goals, whether it is increasing revenue, saving costs, improving processes, or the digital transformation of their company.
Focus on clients
We consider ourselves "helpers," not "sellers." That’s why prospects get to speak to one of our consultants first when they reach out to us. Here they find somebody who understands their business challenge and can help them pinpoint key requirements.
We then transfer this knowledge to the demo and sales team. In that way, the following software demos and sales communication are always adjusted to the individual need of each client to ensure we don’t waste their time. When we agree to start a joint project, our project managers, customer success team and consulting team work together to reach the client’s business goal.
Collaborate across teams
We believe in teamwork. But teamwork doesn't stop at the individual teams or departments. Collaboration across disciplines is common and desired. It helps to step out of our box and get a fresh perspective on the challenges we face. In our client projects, for example, our project managers work closely with the sales and solution consulting team, as well as our consultants and marketers, to quickly find solutions, information, new features and services, and connections to other clients – whatever is required to serve the client’s needs.
No bulls@*#!
We value honest, direct, and clear communication and feedback. It helps prevent confusion, saves time, and it makes our relationships – both internal and external – authentic and credible. Transparency builds trust and lifts us higher than we could rise alone.
Colleagues and clients
At HYPE, our colleagues are people we not only work with but people we enjoy spending time with. It's really like a family. We call the people we do business with “clients,” not “customers.” Why? Because we don’t just drop software over the fence. We strive for intimate client relationships for the long run. Business should always be about people. And thus, our business is about making them successful; not about selling stuff to them.
Our Commitment to Gender Equality
HYPE believes in the importance of gender equality and empowering women in tech & innovation. We started our "Women in Innovation" initiative to provide a female perspective on innovation topics to encourage more women to pursue a career in innovation, champion it in their organizations, and pave the way for future generations.
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Check out our current job openings.
We have various offices in Germany and around the world. Please check the individual job postings for the respective locations.
We make software that helps companies connect people with ideas, to drive innovation and transformation forward.
